SUMMARY
20+ years working in various aspects of the Trades and Construction Industry, including: new home construction, customer service, finish carpentry, floor installation, plumbing, drywall, electrical, fabrication and installation of solid surfaces.
Core competencies include:
 Leadership & Management
 Customer Service
 Quality Assurance
 Planning & multi-tasking
 Strong analytical and problem solving skills
 Ability to delegate
 Excellent listening skills  Strong communication skills
 Ability to work hands-on
 Responsible and decisive
 Professional attitude
 Detail-oriented
 Ambitious, motivated, and hard working
 Focused and honest
PROFESSIONAL EXPERIENCE
John Laing Luxury Homes 2005 - 2009
Superintendent/Customer Care Service Manager (New Home Warranty Rep)
 Finish carpentry & complete punch list work
 Estimating
 Purchasing of materials for new homes
 Coordinate and conduct quality assurance lists, homeowner pre-orientations, new home orientations and house to home orientations
 Receive New Home Warranty service requests, schedule assessment, submit and manage service orders
 Manage subcontractors who are completing customer care service requests to ensure requests are completed within scheduled timeframe
 Review and approve service related invoices for payment
 Point of contact for both homeowners and site superintendent
 Provide updates on service requests, warranty assessments and obtain sign-offs within scheduled timeframes
 Identify recurring warranty items and work with the construction teams and trade contractors to minimize or eliminate the items
 Perform quality assurance inspection prior to home completion
 Monitor customer survey results and determine areas for improvement
 Prepare homeowner manuals
New Millennium Homes 2001 - 2005
Superintendent/Customer Service Manager
 Finish carpentry & complete punch list work
 Estimating
 Purchasing of materials for new homes
 Performed quality assurance inspection prior to home completion
 Performed interviews for new reps
 Conducted reviews for the service department reps
Capital Pacific Homes 1996 – 2001
Superintendent/Customer Service Representative
 Perform quality assurance inspection prior to home completion
 Manage service requests from initiation to completion
Terminex Pest Control, Camarillo, CA 1994 – 1996
Branch Service Manager
 Promoted to Branch Service Manager after seven months
 Won the top service sales award, 1995
 Performed interviews for new pest technicians
 Conducted vehicle inspections and monthly ride along reviews
EDUCATION
Adolfo Camarillo High School
• Honors graduate
Trades Apprenticeship/Training/Licenses
• Awaiting test date for State Contractor’s License
• State licenses: Termite and Pest Control, 1995
• Traditional Wood Floors by Tim Talan: Installed and finished wood floors
• Ven Oaks Plumbing: pre-apprenticeship
• Marble and More: poured, fabricated and installed solid surface and cultured marble products
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